Contact us

Contact Au Naturel:

📧 sales@au-naturel-handmade.co.za

Have you read through our Frequently Asked Questions?

Stockists

SOMERSET WEST: Slow Down Products

WATERFALL, KZN: Pet, Pool & Home

BOKSBURG: Pet, Pool & Home

MIDDELBURG: Pet, Pool & Home

PORT ELIZABETH: Pet, Pool & Home

CLOSURE DATES

The website is always open for ordering. Please take note of the ordering deadlines & shipping dates below. Orders placed after the deadline will be postponed to the next shipping date.

SHIPPING POLICY

⭐️ PLEASE NOTE: Shipping dates apply to Local Pickup orders as well ⭐️

Orders need to be placed by the deadline, to be shipped within 10 working days. Sign up for our newsletter to receive deadline reminders in your inbox.

⭐️ LATE ORDERS CANNOT BE ACCOMMODATED ⭐️

⭐️ PLEASE PAY ON TIME ⭐️ – if we don’t receive your POP by the deadline, your order will only be processed the following month. Payment confirms your order.

INSTRUCTIONS for PUDO

Please type the EXACT STREET ADDRESS for your chosen PUDO locker into the comments section when checking out. Add as much detail as possible. Building names etc. do not show up in the search when I am booking parcels, which leads to wasted time and delays with sending your order.

Please note that large orders will NOT fit into the PUDO locker. For bulky items and orders of 2kg and over please choose National Courier at checkout.

‼️BULK ORDERS may incur an additional courier charge

Please place your orders by the following deadlines:

  • 25 February
  • 26 May
  • 25 June
  • 25 August
  • 25 September
  • 27 October
  • 25 November

BACKORDERED ITEMS

Backordered items may delay your order by a month.